State Farm® Insurance Agent Tom Wilke
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
William Westerman
September 6, 2024
5
out of
5
rating by William Westerman
"Andrea and Carlene were so helpful making changes to our auto policy and explaining everything to us. Great people to work with!!! Thanks a ton!!!"
We responded:
" We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!"
Shelia Ratley
September 6, 2024
5
out of
5
rating by Shelia Ratley
"They are the best and we thank them!"
We responded:
" We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!"
Jennifer Dudley
August 28, 2024
5
out of
5
rating by Jennifer Dudley
"I highly recommend Andrea with State Farm Tom Wilke’s office! She was extremely helpful with lowering my premium. Andrea spent time with me going over every detail of my accounts in order to get the best coverage and price for my family’s needs. She was very knowledgeable and friendly."
We responded:
"Thank you for the fantastic review Jennifer! We loved being of service to you and it is because of customers like you that we continue to improve as a business! Hope we can assist you again soon."
Linda Shannahan
July 24, 2024
5
out of
5
rating by Linda Shannahan
"I love my State Farm office! These folks bend over backwards to please their customers with any problems we can Throw at them, and today was no exception! I just recently added my Grandson's new car to my policy and Stacy was terrific at explaining Why the jump in rates (under 25 years old) while, at the same time, giving me info on how we can get major savings every 6 months by using their App! Thanks Stacy! You're Awesome! But then, again....I Always tell you that!"
T Smith
July 15, 2024
5
out of
5
rating by T Smith
"Great customer service. Very helpful."
We responded:
"Thanks, Todd! We are happy to help anytime we can! "
Jim A.
July 15, 2024
5
out of
5
rating by Jim A.
"Been a customer of Tom's for years. Really helped my family when we were victims of an apartment fire. Professional and friendly."
We responded:
"Thank you so much Jim! We appreciate your loyalty for so many years and look forward to helping the next generation of your family here soon and passing the same great service on to her as well for many years to come!"
Amanda Rhodes
July 9, 2024
5
out of
5
rating by Amanda Rhodes
"Stacy was so great (as always) in helping sort through my claim and making sure I got the best discount possible!"
We responded:
"Thank you so much for taking the time to leave such a wonderful review about your experience with State Farm! Stacy is indeed an exceptional member of our team, and we are grateful for her dedication and commitment to providing the best service possible. It's fantastic to know that she was able to help you lower your premiums and ensure that you received the best discount available. We take pride in delivering top-notch customer service, and reviews like yours validate our efforts. Your satisfaction is our utmost priority, and we are grateful for the opportunity to serve you."
Matthew Tole
July 9, 2024
5
out of
5
rating by Matthew Tole
"Tawny provided excellent customer service. Very knowledgeable & overall great experience. Thank you!!"
We responded:
"Thank you so much for taking the time to share your feedback! We are delighted to hear that you had an excellent experience with our representative, Tawny. We greatly appreciate your kind words about her exceptional customer service and extensive knowledge."
Michael E
June 20, 2024
5
out of
5
rating by Michael E
"I have recently visited Tom Wilke State Farm office and met with Andrea in the front office to submit a claim. She took my information and provided me directions to post pictures and cost information for processing. She was able to assign me a claim number to address damages to our camper awning from a severe rain event. I also have a phone for any further questions in the procedure."
We responded:
"Mike, we’re overjoyed by your wonderful review and delighted to hear about your positive experience with Andrea. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’re always happy to help if there’s anything else you need and look forward to delivering another excellent experience to you in the future. "
ROBERTO Rodriguez
June 19, 2024
5
out of
5
rating by ROBERTO Rodriguez
"Rapid response!"
We responded:
"Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do."
Linda Bunting
June 18, 2024
5
out of
5
rating by Linda Bunting
"I have always had State Farm insurance over 50 years. When my agent in Williamsburg left I immediately went to Tom Wilke, I had heard excellent reviews about him and his staff. Carlene and Andrea are both excellent and will treat you like family!!! And will save you money in any way possible!!! Nothing like having wonderful hometown people that puts you first!!!"
We responded:
"We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! I look forward to seeing you Monday. Thanks again!"
Beverly Carter
June 14, 2024
5
out of
5
rating by Beverly Carter
"Andrea very knowledgeable and took care of my problem quickly and efficiently. This is the same level of service I receive from all the staff members."
We responded:
"Thank you so much for your positive feedback! We appreciate your kind words. We strive to provide the best customer service, and we’re glad to hear that we succeeded. This made us Happy Happy Happy and we're glad you are too! Thanks again."
Christopher Sigley
June 6, 2024
5
out of
5
rating by Christopher Sigley
"Andrea Adam's demonstrates professional excellence by an exemplary work ethic and her dedication in providing the customer with the most comprehensive and cost effective policy. Truly a valuable asset with a State Farm family."
We responded:
"Chris, thank you for the fantastic review. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. You've left a smile on my face with your kind words, thank you again! "
Angela Conner
June 3, 2024
5
out of
5
rating by Angela Conner
"We love you guys especially Andrea Adams she has such great customer service"
We responded:
"It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us a chance to serve you. "
Latasha Smith
May 29, 2024
5
out of
5
rating by Latasha Smith
"Stacy Whiteside is the best and helped me with a very stressful situation today! She took the time to resolve the situation and remain patient and calm the whole time! Thank you Stacy!"
We responded:
"Thank you so much! We are glad to be of help."
David Moffitt
May 24, 2024
5
out of
5
rating by David Moffitt
"We received outstanding service by Stacy. We had a billing problem which she handled quickly and efficiently. Five stars are not enough, 6 or 7 would be more appropriate."
We responded:
"Thank you so much for your wonderful review! It has been our utmost pleasure to serve you as a long-term client, and we are thrilled to hear that you are satisfied with our services and look forward to working with you for many more years to come. "
Kyrah Galang
May 24, 2024
5
out of
5
rating by Kyrah Galang
"Hassle free transaction. Thank you Stacy Whiteside for your help :)"
We responded:
"Thank you so much Kyrah! We appreciate your partnership and look forward to assisting you in the future."
Danielle Ewell
May 21, 2024
5
out of
5
rating by Danielle Ewell
"Called to price adding another vehicle onto our policy and Andrea was amazing. I would recommend her to any of my friends who are in need. When we went to them, we lowered our payments from what they were and are now with more vehicles on."
We responded:
"Thank you so much for the glowing review! We value your loyalty and trust in our office and appreciate your recommendation. Enjoy the added vehicle!"
Doug Miller
May 20, 2024
5
out of
5
rating by Doug Miller
"After 20+ years of being with my previous homeowner insurance, I was unexpectedly dropped. Thankfully, they did me a favor. I wanted to stay local this time and I could not thank Andrea Adams for making my switch to State Farm so easy and smooth. Thank you so much Andrea for answering all my questions. I couldn’t have asked for a better transition."
We responded:
"Thank you so much for your positive feedback! We appreciate your thoughtful words and are so glad that you had a great experience. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again Doug!"
Jill Wilkinson
May 14, 2024
5
out of
5
rating by Jill Wilkinson
"My husband and I have received excellent help from Andrea Adams and Tom Wilke obtaining Homeowners and Automobile Insurance. They go « the extra mile » to sit down with you and go over everything ! ❤️ In fact, we are saving money with State Farm. Andrea and Tom are smart, sincere, and helpful agents. It is good doing business with this State Farm office!"
We responded:
"Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope to see again soon!"
Phylesha Pollard
May 14, 2024
5
out of
5
rating by Phylesha Pollard
"Extremely satisfied with all services I receive from this agency. Andrea is a great asset to the team and makes everything so much smoother when dealing with all situations."
We responded:
"Hi Phylesha, your kind words about our exemplary customer-focused service are greatly appreciated! We strive to make all our customer’s experience with us a GREAT one and we can’t wait to have the opportunity to make you smile again! Thanks for choosing State Farm!"
Vivian Baggett
May 8, 2024
5
out of
5
rating by Vivian Baggett
"We appreciate Tom Wilke’s State Farm staff. Up until 3 years ago, we were with Nationwide. What few times we needed to call, the phone was answered with an automated recording, “Press 1 for…, 2 for …. 3 for….” Any time we call Tom Wilke’s office, the phone is answered by Andrea, Carlene or other staff members. Both Carlene and Andrea are so professional and both are willing to go the extra mile. Our most recent experience was the purchase of a new boat. We had to quickly go to the DMV to get the title changed and then stopped by State Farm to purchase insurance. Both Andrea and Carlene dropped what they were doing to help us get our boat insured so we could relocate it. We are so thankful we switched insurance companies. Thank you Andrea and Carlene!"
We responded:
"Thank you for your 5-star review! We're committed to excellence and greatly value your feedback. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future."
Savannah Jones
May 7, 2024
5
out of
5
rating by Savannah Jones
"I had the pleasure of speaking with Andrea about my auto policy and my home insurance! She returned my phone call very quickly!! All my questions were answered and my problems resolved"
We responded:
"It delights us to hear your feedback regarding the prompt attentive service you received resulting in this great review. We appreciate your business and look forward to delivering another excellent experience to you next time you come into or call the office. Thanks again Savannah!"
Charles Fox
May 3, 2024
5
out of
5
rating by Charles Fox
"Very helpful."
We responded:
"We spotted your 5-star review. Wow! Thank you so much, and we can’t wait to help you again in the future."
Anne Todd
April 25, 2024
5
out of
5
rating by Anne Todd
"Any time I need anything? All I have to do is call Andrea. Always comes through for me. She goes above and beyond. She is absolutely amazing."
We responded:
"Thank you for taking the time to leave such a great review it has really made our day! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear Andrea delivered on our promise to WOW you. We look forward to making your day again real soon!"